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Choose from Free Unlimited Open Bar, Free Specialty Dining, Free Airfare for 2nd Guest, Free Shore Excursions, Free WiFi and Free 3rd & 4th Guests. Bookings must have deposit on them for Premium Air quote. Please provide specific airlines and flight numbers desired. The Norwegian Cruise Line Gift Card can be redeemed both towards your cruise fare and for onboard spend.
Flight Assistance Hotline
Through the wi-fi offered on your cruise ship, you should be able to connect and use your phone just as you would on land. This includes web browsing, messaging, and calls through wi-fi. Just keep in mind that you might have to upgrade to the highest-tier service in order to get full benefits of the internet like streaming and video calls. In our experience, lower-tier wi-fi plans are slower, meaning choppier connections on things like video calls. Q - How much will I be charged when I use my cell phone onboard?
Ships in fleet
After you learn your new flight arrangements, please contact NCL's Flight Assistance Hotline listed below. As you can see, the easiest way to use your phone on a cruise is to use it to connect to the ship’s wi-fi. While we’ve spelled out more details for Carnival, Royal Caribbean, and Norwegian Cruise Line, this method will work on any ship you sail. As mentioned above, we recommend using the ship’s wi-fi to use your phone. This will allow you to make calls (you may have to use an app like WhatsApp to do so), send messages, email, and browse the web. In addition, many companies — such as T-Mobile — include calling in Mexico and Canada (home to several popular cruise ports) automatically in their plans.
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Cellular Service on ShipsFor traditional cell service, today’s modern cruise ships use providers such as “Cellular at Sea” or “Wireless Maritime Services”. Social (~$15 per day) — Offers access to social media sites like Facebook, Twitter, Instagram, WhatsApp, Snapchat and more. However, it doesn’t include access to most of the web, nor does it support in-app calling, streaming services (Netflix, Spotify, YouTube), or Skype. Understand that this is only for service while onshore in a port.
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A - Please be aware that some websites and Internet services will be restricted due to bandwidth limitations, depending on the plan selected. Web based email providers are accessed as normal from our onboard system. A - For calls to North America dial “1” plus the area code and the number. For international calls dial "+" followed by country code, city code and number. Get the latest cruise deals and vacation specials sent straight to your inbox.
All correspondence should include the guest's name (first and last), name of ship and sailing date, as well as a contact address and telephone number. Standard Response time is 10 working days from receipt. Standard Response time is 10 business days from receipt.
Stay Connected
A - Yes, we have Internet/Wi-Fi available on all of our ships. Our Internet Café Managers will be able to assist during posted hours with any questions / concerns you may have during your cruise with us. To share any questions or concerns with our guest experience team after your cruise, please click below.
If you are a heavy phone user on your cruise or want to make video calls, then you’ll likely want the Premium package. Cruise ships have cellular service that you can connect to. However, it’s usually considered international roaming and means you’ll be charged high rates to access. One thing to keep in mind is that internet and cell phone service are regularly being updated on modern cruise ships. As time goes on, you can expect your access to improve. Cellular Service in Ports of CallIn port (and off of the ship’s cellular or wi-fi service), you phone will work just as if you had taken a flight to another country.
For example, AT&T offers a couple of cruise ship packages, starting at $50 for a package of minutes and texting. Q - Is the speed of my connection the same as on land? At home, your data is sent through a fast cable connection to your local exchange, just around the corner from your house.
Listen to the menu options and select the ship you wish to contact. An automated voice will list each ship and state which number to press, followed by the pound sign. Press three pound (3#) for the Norwegian Star.â? If you need further assistance or help, press zero pound (0#) for the operator.
You can then make and receive phone calls directly on your cell phone while on board. You can also check your email for a fee in the onboard Internet cafes. If you choose to get away from it all and not use these services, you can still be contacted via the shipâ?? S satellite phone, also for a fee, but at the callerâ?? Premium (~$21 per day) — Offers the fastest speeds on the ship and full web access. While Carnival’s website says this plan doesn’t support video streaming (outside Netflix) or FaceTime calls, we’ve personally done both with this plan.
A - To get the most value from your internet package, adjust your device settings to disable internet usage that takes place in the background. Norwegian is fully committed to providing you and your travel companions with the best cruise experience. Guests requiring special accommodations must fill out the Guest Special Needs Request Form. This form helps us understand your disability and/or special needs requirements to adapt your cruise with personalized accommodations.
For the vast majority of plans, these services are considered international roaming plans by your cell phone company, and you will be charged accordingly for use. We’d recommend accessing the ship’s wi-fi with your phone to use it as you would back home. This gives you the ability to access the internet, send messages, use apps, and even make calls with some plans/cruise lines. In other words, if you use the ship’s cellular service, it’s considered international roaming and will cost you quite a bit of money. Like all vacations, it is a good idea to leave contact information with someone at home, especially for emergencies.
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